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FOR HELP NEEDED WHILE LIFT OUT OF ACTION           FOOD DELIVERY

24th June 2026
Dear Leaseholder  

Lift Works
We write to you to update you on the lift replacement at Champions Court due to start work on 29th June 26.
The Committee of Management advised they would not be installing a stair lift whilst the work was undertaken over the next 7 weeks. This means from the 29th June 26 until the 19th August 26 you will not have the use of a lift.  

We appreciate, for some, this will be a big inconvenience to you and advise you make arrangements with your support network to enable you to remove bin waste from your home and support you with bringing shopping to you when needed. We can sign post you to Local Authority if you require further support during this time.  

We will continue to support you where we can, but as you currently do not have a fulltime scheme manager, we are limited with what we can do on a daily basis. If you have any concerns about this, please contact me on the number below.

Jayne Price, Area Manager – Mutuals

Jayne.price@midlandheart.org.uk   07597526049

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PLEASE CONTACT HANNAH HERE IF YOU HAVE ANY QUERIES
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Time Frames
The time frames outlined below have been provided by Classic Lifts. Please note that these dates are dependent on the lift being manufactured and delivered as scheduled. As such, they may be subject to change should there be any delays in the manufacturing process.

• Current lift unavailable from: 29th June 2026
• Estimated installation duration: 7 weeks
• New lift installation completed by: 19th August 2026

What does this mean for me?
During the lift replacement works, the lift will be unavailable for use. The planned start date for the new lift installation has taken into account the time required for residents to arrange alternative accommodation, should this be necessary.

I am also currently investigating whether temporary stair lifts could be installed. Due to the narrow width of the stairwells, this will be subject to fire safety regulations and approval. Should it be confirmed that stair lifts are a viable option, we will obtain a quotation for this additional work and share it with residents for consultation, so that you may decide whether you would like to proceed with their installation.

I appreciate your patience and understanding while these essential works are carried out and will keep you informed as more information becomes available.

Please see the table below for a detailed breakdown of time frames:

TASK NAME START DURATION FINISH
Issue of full value instruction 9th January 2026 1 day 9.1.26
Technical survey, design and drawings 12th January 2026 4 weeks 6.2.26
Customer approval of drawings and finishes 9th February 2026 2 weeks 20.2.26
Equipment manufacture inc. additional for resident planning 23rd February 2026 17 weeks 19.6.26
Delivery into UK 22nd June 2026 1 week 26.6.26
Lift unavailable for service 29th June 2026 40 days 21.8.26
Site preparation and existing equipment removal 29th June 2026 1 week 3.7.26
Install new lift 6th July 2026 5 weeks 7.8.26
Making good 10th August 2026 4 days 13.8.26
Test, commission, witness and items 12th August 2026 3 days 14.8.26
Witness, test and items 17th August 2026 2 days 18.8.26
Hand over to customer 10th August 2026 1 day 19.8.26

 

Extract taken from Committee meeting minutes 5.5.2026

Lift Replacement
The Chairman reported that he had received a request from a relative of a third floor resident for an update on the issue of a temporary stair lift. He had informed the relative that no decision had been made but that both the Committee and Midland Heart were concerned about the many safety issue that would arise. The early advice had been that the stair wells would provide serious challenges which would be reflected in the cost. Midland Heart had agreed to obtain a quote but it was anticipated that the cost would add substantially to reservations about the practicalities. The resident had been reminded that notice had been given about the lift replacement over two years ago. At the time – and on subsequent occasions – it had been underlined that each resident (or family) would be responsible for a contingency plan covering the 40 day period for which there would be no lift. However, it was agreed that Midland Heart should verify the timelines given to enable residents to make firm contingency plans. A potential problem might be caused by the delays to the delivery of imported components. Will there be any delivery delays which might jeopardise the timing of the work ? Regular updates were needed. Allan underlined the need for MH’s Project Manager to be on hand regularly. Recent experience of project supervision (DRC, Mitie) had been inadequate.